Returns & Exchanges

Due to the perishable nature of our seafood products, we strive to ensure every order arrives in peak condition. If your delivery is damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, check your seafood for temperature integrity and packaging seals to ensure freshness.

• 2.
  Document the Issue

  If there is a quality concern, take clear photos of the product and the shipping label as evidence for our claims department.

• 3.
  Contact Customer Support

  Email our support team with your order number and photos within the 24-hour window to initiate a refund or replacement request.

• 4.
  Receive Resolution

  Our team will review your claim and, if approved, issue a credit or ship a replacement order at no additional cost to you.